Privacy Policy

Florés Boticario
Toronto, Ontario, Canada
info@floresboticario.ca

1. Overview

Florés Boticario (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights when interacting with our website.

By using our site, you agree to the practices outlined below.

2. Information We Collect

When you visit or make a purchase from our website, we may collect the following:

Personal Information

  • Name

  • Email address

  • Shipping and billing address

  • Phone number (if provided)

Account Information

  • Login details if you create an account

Order Information

  • Purchase history and order details

Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies and site usage data

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about your order

  • Provide customer support

  • Send marketing emails (only if you opt in)

  • Improve our website and customer experience

  • Prevent fraud and ensure site security

4. Email Marketing

If you subscribe to our emails, your information is managed through Mailchimp. You can unsubscribe at any time using the link in any email we send.

5. Payments

We process payments through Squarespace Payments (Stripe) and PayPal.

We do not store your full payment details. Payment information is handled securely by these third-party providers in accordance with their own privacy policies.

6. Cookies & Tracking

Our website is hosted on Squarespace, which uses cookies and similar technologies to keep the site functioning properly and improve performance.

We may also use analytics tools (such as Google Analytics) to understand how visitors interact with our site, including pages visited, time spent on the site, and general usage patterns. This helps us improve the overall experience.

You can adjust your browser settings to disable cookies if you prefer.

7. Sharing Your Information

We only share your information when necessary to operate our business, including:

  • Payment processors (Stripe, PayPal)

  • Email marketing platform (Mailchimp)

  • Website hosting (Squarespace)

  • Analytics providers (such as Google Analytics)

We do not sell your personal information.

8. Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders

  • Meet legal, tax, or accounting requirements

  • Maintain business records

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your information

  • Withdraw consent for marketing communications

  • Opt out of certain types of data processing, including analytics and tracking

To make a request, contact us at info@floresboticario.ca.

10. International Data Transfers

Some of our service providers (including analytics and payment processors) may process your information outside of Canada, including in the United States.

11. Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure.

12. Third-Party Services

Our site may link to or rely on third-party services. We are not responsible for their privacy practices.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page.

14. Contact

For any privacy-related questions, please contact:
info@floresboticario.ca