Shipping and Returns

  • If you need to make a change to your order, contact us at info@floresboticario.ca with your order number within 24 hours of placing it. We'll do our best to accommodate you. Once a shipping confirmation has been sent, the order cannot be modified or cancelled.

  • Here’s what to expect:

    • Processing Time: Orders take 1–3 business days to process before shipping.

    • GTA (Greater Toronto Area) Delivery:Once shipped, your order arrives the same day.

    • Rest of Ontario & Canada: Orders typically arrive 1–2 business days after shipping.

    • USA Orders: We ship via USPS, and delivery takes approximately 5–7 business days.

    Delivery Tip:
    Please double-check that your delivery address is correct. Use the additional info section at checkout for any special delivery instructions.

    If you have any questions or need further assistance, please email us at info@floresboticario.ca. We’re here to help!

  • We appreciate your support and want to ensure you have a great experience with our products.

    All Sales Are Final
    Due to the unique nature of our products all sales are final. However, we’re here to help if something goes wrong.

    Damaged Items
    If your order arrives damaged, please contact us at info@floresboticario.ca within 3 days of receiving your order. Include your order number and details of the damage, along with a photo. We’ll work with you to find a solution, whether that’s a reimbursement or a replacement.

Do you offer free shipping?

Yes. Complimentary standard shipping is available on:

Canadian orders over $100 CAD
U.S. orders over $150 CAD
International orders (Mexico, France, and England) over $200 CAD

Shipping discounts are automatically applied at checkout.

For everything else, we've worked to secure reasonable shipping rates wherever possible.

Do you offer international shipping? 

At the moment, Florés ships within Canada, the United States, Mexico, France, and England.

Due to international shipping costs, we've chosen to keep our shipping destinations intentionally limited for now. As we find more reasonable and reliable shipping rates, we hope to expand to additional countries in the future.

Lost, Stolen, or Undelivered Packages

Please ensure your shipping address is complete and accurate at checkout. We're not responsible for orders that are lost or undelivered due to incorrect address details.

Once a package is marked as delivered by the carrier, we're not liable for any loss or theft that may occur afterward. That said, if something doesn't feel right, reach out and we'll do our best to help.

If your building doesn't have a concierge or secure place for deliveries, we recommend requesting a signature for your shipment. You can arrange this by contacting info@floresboticario.ca‍ ‍after placing your order.

Contact Us
For any concerns or questions, don’t hesitate to reach out to us. We’re always here to help and ensure you have the best shopping experience possible.